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How do I know if you have received my wire?

Once a wire is received we will send you a payment confirmation. If a wire is sent near the end of bank hours for that day it may not show up at Ultragold until the next day. Please ensure that you reference your last 4 digitis of your invoice number as the message to recipient when sending the wire for faster payment processing. 

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Can I pick up my order from Ultragold?

Yes you can. When you check out, you will have the option to pick up your order from our office during office hours.

You have 10 business days to collect your order. After which, you will be charged $50 HKD per day for late a pick up.

Office Hours:
Mon – Fri (9am – 6pm)

Office Address:
FLAT / RM 6, 1/F, Fu Hang Industrial Building, 1 Hok Yuen Street, East Hung Hom, Kowloon, Hong Kong