Shipping and Return Policy

Shipping (Cash on Delivery):

As we do not ship our products, all customers will be able to pick up their products 3 days after the payment has been cleared. Ultra Gold will verify all order payments before processing.

Customer will be able pick up their items by visiting the following address during office hours:
FLAT / RM 6, 1/F, Fu Hang Industrial Building, 1 Hok Yuen Street, East Hung Hom, Kowloon, Hong Kong

Office Hours:
Mon – Fri (9am – 6pm)

Return Policy

Ultra Gold’s return, refund, and exchange policy are limited to Five (5) business days from the date that you received your item. If you find you have received a defective item please contact us on ultragold@163.com and include detailed photos. Ultra Gold will then asses whether the product for eligible for a return, refund or exchange.